At Alhyra.com ("we," "our," "us"), we aim to provide a seamless shopping experience. If you need to cancel an order, please review our Cancellation Policy to understand your options.

1. Order Cancellation

a. Before Shipping

• Requesting Cancellation: You may cancel an order before it has been shipped by contacting us as soon as possible. Please reach out to our customer service team at info@alhyra.com
• Processing Time: We will process your cancellation request promptly. If the order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.

b. After Shipping

• Cancellation Status: Once an order has been shipped, it cannot be canceled. However, you may return the product according to our [Return Policy]. If you decide to return the item, follow the return process outlined in our Return Policy.

2. Refunds for Canceled Orders

• Full Refund: If your order is successfully canceled before shipment, you will receive a full refund to the original payment method within 7 days.
• Processing Time: Refunds may take several days to appear in your account, depending on your payment provider’s processing times.

3. Order Changes

• Modification Requests: If you need to change the details of an order (e.g., shipping address, product selection), contact us as soon as possible. We will make changes to your order if it has not yet been processed or shipped.

4. Special Cases

• Pre-Orders: If you cancel a pre-order (an order placed for items not yet released), we will issue a full refund. The cancellation policy for pre-orders may differ based on the product or release date.
• Backorders: If you cancel an order that is on backorder (items temporarily out of stock), we will issue a full refund once we receive your cancellation request.

5. Contact Us

For any questions regarding order cancellations or to request a cancellation, please contact our customer service team at:

• Email: info@alhyra.com
• Mailing Address: Al Hudaiba , Dubai