Welcome to Alhyra ("we," "our," "us"). By accessing or using our website [Your Website URL] (the "Site"), you agree to comply with and be bound by the following terms and conditions (the "Terms"). Please read them carefully.

1. Acceptance of Terms

By using our Site, you agree to these Terms. If you do not agree with any part of these Terms, you should not use the Site. We reserve the right to change these Terms at any time, and such changes will be effective immediately upon posting. Your continued use of the Site after any changes indicates your acceptance of the new Terms.

2. Definitions

• "Products" refers to the cosmetic items sold through our Site.
• "User" refers to anyone who accesses or uses the Site.
• "Order" refers to the purchase request made by a User for Products.

3. User Responsibilities

• Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use this Site.
• Account Security: You are responsible for maintaining the confidentiality of your account information and password. Notify us immediately of any unauthorized use of your account.
• Prohibited Activities: You agree not to engage in any unlawful activities, including but not limited to fraud, harassment, or misuse of our Site.

4. Product Information

• Accuracy: We strive to provide accurate descriptions and images of our Products. However, we do not guarantee that the information is complete, current, or error-free.
• Availability: Product availability is subject to change without notice. We are not liable for any loss or damage arising from out-of-stock Products.

5. Ordering and Payment

• Order Process: To place an order, follow the instructions provided on the Site. You will receive an order confirmation via email once your order is processed.
• Payment Methods: We accept various payment methods, including [list payment methods, e.g., credit cards, PayPal]. Payment is required at the time of purchase.
• Order Confirmation: An order confirmation email does not constitute a binding contract. We reserve the right to refuse or cancel any order at our discretion.

6. Shipping and Delivery

• Shipping Policies: We offer shipping options COD and credit card and debit card payments and strive to process orders promptly. Shipping costs and delivery times are provided during checkout.
• Delivery Issues: We are not responsible for delays, losses, or damages caused by shipping carriers. If you experience issues with delivery, contact our customer support for assistance.

7. Returns and Refunds

• Return Policy: You may return Products within 7 days of receipt, provided they are unused, unopened, and in their original packaging. Certain Products may be non-returnable.
• Refunds: Refunds will be processed to the original payment method within 10 days of receiving the returned Product. Shipping costs are non-refundable unless the return is due to our error.

8. Intellectual Property

• Ownership: All content on the Site, including text, images, logos, and trademarks, is owned by us or our licensors. You may not use, reproduce, or distribute any content without our prior written permission.
• User Content: By submitting content to our Site (e.g., reviews, comments), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display such content.

9. Limitation of Liability

• Disclaimer: Our Site and Products are provided "as is" without warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or reliability of any information on the Site.
• Limitation of Liability: To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or Products.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of UAE. Any disputes arising from these Terms or your use of the Site will be resolved in the courts of UAE.

11. Changes to Terms

We may update these Terms from time to time. The revised Terms will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

• Email: info@alhyra.com
• Mailing Address: al Hudaiba , Dubai