Thank you for shopping with Alhyra ("we," "our," "us"). We are committed to providing high-quality cosmetic products and excellent customer service. This Refund Policy explains our procedures for returns and refunds.

1. Returns

a. Eligibility for Returns

• Timeframe: You may return products within 7 days of receipt. Products must be returned within this period to be eligible for a refund.
• Condition: Products must be unused, unopened, and in their original packaging. We cannot accept returns of used or damaged items.

b. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on the following items:

• Opened or Used Products: Any product that has been opened or used.
• Final Sale Items: Products marked as "final sale" or "non-returnable."

2. Return Process

a. Request a Return

To request a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at info@alhyra.com or to initiate a return request.
2. Provide Information: Include your order number, the product(s) you wish to return, and the reason for the return.
3. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

b. Return Shipping

• Shipping Costs: You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong or defective product).
• Shipping Method: Use a trackable shipping method to ensure the returned item reaches us. We are not responsible for lost or damaged returns.

3. Refunds

a. Refund Process

• Inspection: Once we receive and inspect the returned product, we will process your refund. The inspection ensures that the product meets our return conditions.
• Refund Method: Refunds will be issued to the original payment method within 10 days of receiving the returned product.
• Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to our error.

b. Partial Refunds

In some cases, we may issue a partial refund if:

• Product Condition: The returned product shows signs of use or damage.
• Restocking Fees: We may charge a restocking fee of 30% for certain items.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@alhyra.com . We will arrange for a replacement or a full refund, including any return shipping costs.

6. Order Cancellation

• Before Shipping: If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will process the cancellation and issue a full refund.
• After Shipping: Once an order has been shipped, it cannot be canceled. You may return the product according to our return policy.

7. Contact Us

For any questions or concerns regarding returns, refunds, or cancellations, please contact us at:

• Email: info@alhyra.com
• Mailing Address: Al Hudaiba , Dubai