At Alhyra.com ("we," "our," "us"), we strive to ensure that you are satisfied with your purchase. However, if you are not completely happy with your order, this Return Policy outlines the conditions and procedures for returning products.

1. Eligibility for Returns

a. Timeframe

• Return Window: You may return items within 7 days of receipt. Returns must be initiated within this period to be eligible for a refund.

b. Product Condition

• Unopened Products: Products must be returned in their original, unopened packaging. We cannot accept returns of products that have been opened or used due to hygiene and safety reasons.

c. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Opened or Used Products: Any product that has been opened or used.
• Final Sale Items: Products marked as "final sale," "non-returnable," or "as-is."

2. Return Process

a. Requesting a Return

To initiate a return, follow these steps:

1. Contact Us: Email us at info@alhyra.com to request a return. Provide your order number, the product(s) you wish to return, and the reason for the return.
2. Return Authorization: We will issue a Return Merchandise Authorization (RMA) number and provide instructions on how to return the product. Please include this number with your return.

b. Shipping the Return

• Return Shipping Costs: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
• Return Address: Send your return to the address provided with your RMA instructions. Use a trackable shipping method to ensure the item reaches us. We are not responsible for lost or damaged returns.

3. Refunds

a. Refund Process

• Inspection: Upon receiving your return, we will inspect the product to ensure it meets our return conditions.
• Refund Issuance: If the return is approved, a refund will be processed to the original payment method within 10 days.
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

b. Partial Refunds

In some cases, a partial refund may be issued if:

• Product Condition: The product shows signs of use or is not in its original condition.
• Restocking Fee: A restocking fee of 30% may apply for certain products.

4. Exchanges

We do not offer direct exchanges. To obtain a different product, please return the original item for a refund and place a new order.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@alhyra.com . We will arrange for a replacement or a full refund, including any return shipping costs.

6. Order Cancellation

• Before Shipping: If you wish to cancel an order before it has been shipped, please contact us promptly. We will process the cancellation and issue a full refund.
• After Shipping: Once an order has been shipped, it cannot be canceled. You may return the product in accordance with our return policy.

7. Contact Us

For questions about returns, refunds, or cancellations, please contact our customer service team at:

• Email: info@alhyra.com
• Mailing Address: Al Hudaiba , Dubai